Cancellation & Refund Policy.
We try to be as flexible as possible. Cancel 15+ days out and you get a full refund — no questions asked.
All approved refunds are processed within 10 working days to the original payment method. If you haven't received your refund after 10 working days, please contact us with your booking reference and we'll chase it up.
We're happy to help you change your dates, subject to availability. Date change requests made more than 7 days before arrival are processed free of charge. Changes within 7 days of arrival are subject to a one-night fee. Please contact us directly — we always try to find a solution.
Group bookings (5 or more beds) have a separate cancellation policy communicated at the time of booking. Please contact us for group rates and terms before booking.
If you booked through a third-party platform (Booking.com, Hostelworld, MakeMyTrip, etc.), their cancellation policy may differ from ours. Please refer to the policy stated on your booking confirmation from that platform. For best flexibility and rates, always book directly on mitrahostel.com.