Guest Policy
At Mitra, we strive to create a welcoming, safe, and enjoyable environment for all our guests. To ensure a smooth and comfortable experience, we request all visitors to adhere to our guest policies outlined below:
Check-In and Check-Out
- Check-In Time: 1:00 PM
- Check-Out Time: 11:00 AM
- Valid government-issued photo identification is required for all guests at the time of check-in.
Booking & Payment
- Advance payment may be required to confirm reservations.
- Cancellations or modifications are subject to our cancellation policy, outlined at the time of booking.
Guest Conduct
- Please respect fellow guests, staff, and property. Any disruptive or inappropriate behavior will not be tolerated.
- Quiet hours are observed from 10:00 PM to 7:00 AM to maintain a peaceful environment.
Non-Smoking & Alcohol Policy
- Smoking is not permitted in non-smoking rooms and designated smoke-free areas.
- Alcohol consumption is allowed only in designated areas and must not disturb other guests.
Visitors Policy
- Non-registered visitors are not allowed in guest rooms or common areas without prior approval from the management.
Pets
- Pets are allowed only at designated pet-friendly properties. Please confirm before arrival.
Damage or Loss
- Guests are responsible for any damage to property or loss of items during their stay. Charges may apply for repairs or replacements.
Luggage Storage
- Complimentary luggage storage is available for check-in and check-out days.
Special Requests
- We will do our best to accommodate any special requests, subject to availability.
By staying at Mitra, you agree to comply with these policies, ensuring a harmonious experience for all. We thank you for your understanding and cooperation.
For any queries, feel free to contact us. We look forward to hosting you!