Guest Policy

At Mitra, we strive to create a welcoming, safe, and enjoyable environment for all our guests. To ensure a smooth and comfortable experience, we request all visitors to adhere to our guest policies outlined below:

Check-In and Check-Out

  • Check-In Time: 1:00 PM
  • Check-Out Time: 11:00 AM
  • Valid government-issued photo identification is required for all guests at the time of check-in.

Booking & Payment

  • Advance payment may be required to confirm reservations.
  • Cancellations or modifications are subject to our cancellation policy, outlined at the time of booking.

Guest Conduct

  • Please respect fellow guests, staff, and property. Any disruptive or inappropriate behavior will not be tolerated.
  • Quiet hours are observed from 10:00 PM to 7:00 AM to maintain a peaceful environment.

Non-Smoking & Alcohol Policy

  • Smoking is not permitted in non-smoking rooms and designated smoke-free areas.
  • Alcohol consumption is allowed only in designated areas and must not disturb other guests.

Visitors Policy

  • Non-registered visitors are not allowed in guest rooms or common areas without prior approval from the management.

Pets

  • Pets are allowed only at designated pet-friendly properties. Please confirm before arrival.

Damage or Loss

  • Guests are responsible for any damage to property or loss of items during their stay. Charges may apply for repairs or replacements.

Luggage Storage

  • Complimentary luggage storage is available for check-in and check-out days.

Special Requests

  • We will do our best to accommodate any special requests, subject to availability.

By staying at Mitra, you agree to comply with these policies, ensuring a harmonious experience for all. We thank you for your understanding and cooperation.

For any queries, feel free to contact us. We look forward to hosting you!